Purpose: This paper aims to examine which specific role Human resource management (HRM) may play to enhance the total quality management (TQM) programme by developing the soft aspects. Design/Methodology: To reach our purpose, we approached through a narrative case study, showing strategic behaviours and competitive schemes adopted by a medium-sized company in the maritime sector. Results: We individuated 5 HRM-related dimensions which offer a valuable contribution to quality orientation: Customer focus, Employee empowerment, Employee involvement, Employee Training, and Leadership. Limitations: The main limitation is that our empirical analysis concerns evidence from one firm operating in a specific sector. Research/Practical Implications: TQM and HRM should find a mutual integration and reciprocal support, precisely focusing on specific practices which seem to represent a link between their respective fields. Originality/Value: Because of the strong dependence on external contingencies, the maritime sector asks organizations to adapt and being flexible to face diverse and complex emergent challenges.

Pellegrini, M., Petrolo, D., Sarti, D., Torre, T. (2021). Soft Human Resource Management dimensions in TQM. The case of a maritime enterprise. ??????? it.cilea.surplus.oa.citation.tipologie.CitationProceedings.prensentedAt ??????? XVII WOA Workshop.

Soft Human Resource Management dimensions in TQM. The case of a maritime enterprise

Pellegrini M.;
2021

Abstract

Purpose: This paper aims to examine which specific role Human resource management (HRM) may play to enhance the total quality management (TQM) programme by developing the soft aspects. Design/Methodology: To reach our purpose, we approached through a narrative case study, showing strategic behaviours and competitive schemes adopted by a medium-sized company in the maritime sector. Results: We individuated 5 HRM-related dimensions which offer a valuable contribution to quality orientation: Customer focus, Employee empowerment, Employee involvement, Employee Training, and Leadership. Limitations: The main limitation is that our empirical analysis concerns evidence from one firm operating in a specific sector. Research/Practical Implications: TQM and HRM should find a mutual integration and reciprocal support, precisely focusing on specific practices which seem to represent a link between their respective fields. Originality/Value: Because of the strong dependence on external contingencies, the maritime sector asks organizations to adapt and being flexible to face diverse and complex emergent challenges.
XVII WOA Workshop
Rilevanza internazionale
Settore SECS-P/10
English
Intervento a convegno
Pellegrini, M., Petrolo, D., Sarti, D., Torre, T. (2021). Soft Human Resource Management dimensions in TQM. The case of a maritime enterprise. ??????? it.cilea.surplus.oa.citation.tipologie.CitationProceedings.prensentedAt ??????? XVII WOA Workshop.
Pellegrini, M; Petrolo, D; Sarti, D; Torre, T
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2108/306340
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