The purpose of this paper is to analyse the challenges in the servitization journey of product-centric firms from an ecosystem perspective, considering both intra-firm and inter-firm levels. Prior research addresses the challenges of servitization in many sectors from different perspectives. However, the majority of studies primarily focus on the provider of an offering. There is a lack of in-depth studies on analysing servitization challenges from the broader set of network actors including customers, suppliers, and sub-suppliers at the intra-firm and inter-firm levels. A multiple case study method was used to analyse five product-centric firms from different industries that were engaged in servitization. At intrafirm level, our analysis shows that ‘coordination’ is a major challenge for the provider, supplier, and sub-suppliers, and that ‘uncertainty’ and ‘risk’ is a major challenge for the provider, customer, and supplier. At inter-firm level, ‘partnership management’ found to be a most significant challenge for provider, customer, supplier, and sub-suppliers. The study contributes to the discussion of the relational view approach for servitization research.

Chirumalla, K., Emmanuel-Ebikake, O., Leoni, L., & Servati, M. (2019). Intra-Firm and Inter-Firm Challenges in Servitization Ecosystem: Experiences from Five Product-Centric Firms in Different Industries. In ICED 2019 Conference Proceedings (pp.3071-3080). Delft : ICED [10.1017/dsi.2019.314].

Intra-Firm and Inter-Firm Challenges in Servitization Ecosystem: Experiences from Five Product-Centric Firms in Different Industries

Leoni L.;
2019

Abstract

The purpose of this paper is to analyse the challenges in the servitization journey of product-centric firms from an ecosystem perspective, considering both intra-firm and inter-firm levels. Prior research addresses the challenges of servitization in many sectors from different perspectives. However, the majority of studies primarily focus on the provider of an offering. There is a lack of in-depth studies on analysing servitization challenges from the broader set of network actors including customers, suppliers, and sub-suppliers at the intra-firm and inter-firm levels. A multiple case study method was used to analyse five product-centric firms from different industries that were engaged in servitization. At intrafirm level, our analysis shows that ‘coordination’ is a major challenge for the provider, supplier, and sub-suppliers, and that ‘uncertainty’ and ‘risk’ is a major challenge for the provider, customer, and supplier. At inter-firm level, ‘partnership management’ found to be a most significant challenge for provider, customer, supplier, and sub-suppliers. The study contributes to the discussion of the relational view approach for servitization research.
22nd International Conference on Engineering Design (ICED19)
Delft, The Netherlands
2019
ICED
Rilevanza internazionale
contributo
Settore SECS-P/08 - Economia e Gestione delle Imprese
eng
Intervento a convegno
Chirumalla, K., Emmanuel-Ebikake, O., Leoni, L., & Servati, M. (2019). Intra-Firm and Inter-Firm Challenges in Servitization Ecosystem: Experiences from Five Product-Centric Firms in Different Industries. In ICED 2019 Conference Proceedings (pp.3071-3080). Delft : ICED [10.1017/dsi.2019.314].
Chirumalla, K; Emmanuel-Ebikake, O; Leoni, L; Servati, M
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/2108/225978
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