Measure-driven processes and architecture for the empirical evaluation of software technology.

This paper reports on an on-going project undertaken within the University of Rome at Tor Vergata to automate the business processes of a class of administrative organizations. The experience gained and the lessons learned, while performing in the role of Innovation-driver, are abstracted and presented. In the context of this experience with process re-engineering, the paper compares the utility of empirically investigating software technology transfer with the reuse of technology measurement models possibly available. The paper also discusses the roles played by various environmental factors - technology, experimentation and measurements, an organization's business objectives, and other organizational issues, including the expected benefits and costs - in the empirical investigation of software technology transfer. The paper concludes by presenting a short case study and three lessons learned. Copyright ┬® 2000 John Wiley & Sons, Ltd.