This study is aimed at assessing health care quality within the St. Eugenio Emergency Unit in Rome. The survey covers the months of March, June and November 2000. Patients were given about 9 thousand forms to fill before and after their access. Only 4% of them got to the hospital by ambulance and as many as 85% were immediately discharged after the exam. Their expectations were centred primarily on the health staff's professional skills, whereas their retroactive judgment focused on the poor quality of support services (parking lots, directional signs, waiting time), thus neglecting the very professional skills they previously considered as a priority.

Alvaro R., B.T. (2003). Health care quality as perceived by the users of an emergency unit in Rome [Qualità assistenziale attesa e percepita dagli utenti del dipartimento emergenza e accettazione di un ospedale romano.]. IGIENE E SANITÀ PUBBLICA, 59(3), 145-155.

Health care quality as perceived by the users of an emergency unit in Rome [Qualità assistenziale attesa e percepita dagli utenti del dipartimento emergenza e accettazione di un ospedale romano.]

ALVARO, ROSARIA;Cammarano A.
2003

Abstract

This study is aimed at assessing health care quality within the St. Eugenio Emergency Unit in Rome. The survey covers the months of March, June and November 2000. Patients were given about 9 thousand forms to fill before and after their access. Only 4% of them got to the hospital by ambulance and as many as 85% were immediately discharged after the exam. Their expectations were centred primarily on the health staff's professional skills, whereas their retroactive judgment focused on the poor quality of support services (parking lots, directional signs, waiting time), thus neglecting the very professional skills they previously considered as a priority.
Pubblicato
Rilevanza internazionale
Articolo
Sì, ma tipo non specificato
Settore MED/45 - Scienze Infermieristiche Generali, Cliniche e Pediatriche
Italian
adolescent; adult; aged; article; child; clinical competence; construction work and architectural phenomena; emergency; emergency health service; female; health care quality; human; human relation; Italy; male; middle aged; patient; patient satisfaction; psychological aspect; questionnaire; statistics; Adolescent; Adult; Aged; Aged, 80 and over; Child; Clinical Competence; Emergencies; Emergency Service, Hospital; Facility Design and Construction; Female; Humans; Male; Middle Aged; Patient Satisfaction; Patients; Professional-Patient Relations; Quality Assurance, Health Care; Questionnaires; Rome
Alvaro R., B.T. (2003). Health care quality as perceived by the users of an emergency unit in Rome [Qualità assistenziale attesa e percepita dagli utenti del dipartimento emergenza e accettazione di un ospedale romano.]. IGIENE E SANITÀ PUBBLICA, 59(3), 145-155.
Alvaro, R; Brancato, T; Dessy, E; Cammarano, A
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/2108/49976
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