Survey to evaluate fees charged and time limits for issuing a medical records's paper copy by hospitals of Lazio Region (Italy) [Indagine sui costi e sui tempi di consegna di rilascio agli aventi diritto della copia cartacea della cartella clinica nelle strutture ospedaliere del Lazio.]

Aim of the present study was to evaluate the different fees charged for providing paper copies of medical records and time limits for their delivery. The analysis involved all the public and private hospitals in Lazio Region (Italy). The authors administered a short telephone questionnaire to the medical affairs direction of all the hospitals in the survey. In 94.6% of cases (n=106 hospitals) the requested information have been provided. Data analysis showed that average fee charged for issuing copies of medical records was, respectively, 13.90 vs 12.66 euro for inpatient and day hospital.Average time limits for dealing with a request for paper copies of medical records was 24.2 days, less than time established by Italian Law (30 days). The survey showed, however, a huge variability that concerns both the fees and times of issue of medical charts.