Purpose Healthcare policies around the globe are aimed at achieving patient-centeredness. The patient is understood as a prosumer of healthcare, wherein healthcare service co-production and value co-creation take center stage. The article endeavors to unpack the state of the literature on the innovations promoting the transition toward patient-centeredness, informing policy and management interventions fostering the reconceptualization of the patient as a prosumer of healthcare services. Design/methodology/approach A hybrid review methodology consisting of a bibliometric-interpretive review following the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol is used. The bibliometric component enabled us to objectively map the extant scientific knowledge into research streams, whereas the interpretive component facilitated the critical analysis of research streams. Findings Patient-centeredness relies on a bundle of innovations that are enacted through a cycle of patients' activation, empowerment, involvement and engagement, wherein the omission of any steps arrests the transition toward service co-production and value co-creation. Institutional, organizational and cognitive barriers should be overcome to boost the transition of patients from consumers to prosumers in a patient-centered model of healthcare. Originality/value The article delivers the state of the art of the scientific literature in the field of innovations aimed at sustaining the transition toward patient-centeredness and provides some food for thoughts to scholars and practitioners who wish to push forward service co-production and value co-creation in healthcare.

Vincenza Ciasullo, M., Marc Lim, W., Fakhar Manesh, M., Palumbo, R. (2022). The patient as a prosumer of healthcare: insights from a bibliometric-interpretive review. JOURNAL OF HEALTH ORGANISATION & MANAGEMENT, 36(9), 133-157 [10.1108/JHOM-11-2021-0401].

The patient as a prosumer of healthcare: insights from a bibliometric-interpretive review

Rocco Palumbo
2022-01-01

Abstract

Purpose Healthcare policies around the globe are aimed at achieving patient-centeredness. The patient is understood as a prosumer of healthcare, wherein healthcare service co-production and value co-creation take center stage. The article endeavors to unpack the state of the literature on the innovations promoting the transition toward patient-centeredness, informing policy and management interventions fostering the reconceptualization of the patient as a prosumer of healthcare services. Design/methodology/approach A hybrid review methodology consisting of a bibliometric-interpretive review following the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol is used. The bibliometric component enabled us to objectively map the extant scientific knowledge into research streams, whereas the interpretive component facilitated the critical analysis of research streams. Findings Patient-centeredness relies on a bundle of innovations that are enacted through a cycle of patients' activation, empowerment, involvement and engagement, wherein the omission of any steps arrests the transition toward service co-production and value co-creation. Institutional, organizational and cognitive barriers should be overcome to boost the transition of patients from consumers to prosumers in a patient-centered model of healthcare. Originality/value The article delivers the state of the art of the scientific literature in the field of innovations aimed at sustaining the transition toward patient-centeredness and provides some food for thoughts to scholars and practitioners who wish to push forward service co-production and value co-creation in healthcare.
2022
Pubblicato
Rilevanza internazionale
Articolo
Esperti anonimi
Settore SECS-P/10 - ORGANIZZAZIONE AZIENDALE
English
Bibliometric
Co-creation
Co-production
Healthcare
Innovation
Interpretive
Patient
Prosumer
Review
SPAR-4-SLR
Service
Value
Vincenza Ciasullo, M., Marc Lim, W., Fakhar Manesh, M., Palumbo, R. (2022). The patient as a prosumer of healthcare: insights from a bibliometric-interpretive review. JOURNAL OF HEALTH ORGANISATION & MANAGEMENT, 36(9), 133-157 [10.1108/JHOM-11-2021-0401].
Vincenza Ciasullo, M; Marc Lim, W; Fakhar Manesh, M; Palumbo, R
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2108/322653
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