Purpose The purpose of this study is to map the intellectual structure of the research concerning conflict and conflict management in virtual teams (VT), to contribute to the further integration of knowledge among different streams of research and to develop an interpretative framework to stimulate future research. Design/methodology/approach A data set of 107 relevant papers on the topic was retrieved using the Web of Science Core Collection database covering a period ranging from 2001 to 2019. A comparative bibliometric analysis consisting of the integration of results from the citation, co-citation and bibliographic coupling was performed to identify the most influential papers. The systematic literature review complemented the bibliometric results by clustering the most influential papers. Findings The results revealed different intellectual structures across several types of analyses. Despite such differences, 41 papers resulted as the most impactful and provided evidence of the emergence of five thematic clusters: trust, performance, cultural diversity, knowledge management and team management. Research limitations/implications Based on the bibliometric analyses an interpretative research agenda has been developed that unveils the main future research avenues. The paper also offers important theoretical contributions by systematizing knowledge on conflict in identifying VTs. Managerial contributions in the form of the identification of best practices are also developed to guide conflict management in VTs. Originality/value The uniqueness of this paper is related to its effort in studying, mapping and systematizing the knowledge concerning the topic of handling conflicts in VTs. Considering the current contingencies, this research is particularly timely.

Caputo, A., Kargina, M., Pellegrini, M. (2022). Conflict in virtual teams: a bibliometric analysis, systematic review, and research agenda. THE INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT [10.1108/IJCMA-07-2021-0117].

Conflict in virtual teams: a bibliometric analysis, systematic review, and research agenda

Pellegrini, M
2022-01-01

Abstract

Purpose The purpose of this study is to map the intellectual structure of the research concerning conflict and conflict management in virtual teams (VT), to contribute to the further integration of knowledge among different streams of research and to develop an interpretative framework to stimulate future research. Design/methodology/approach A data set of 107 relevant papers on the topic was retrieved using the Web of Science Core Collection database covering a period ranging from 2001 to 2019. A comparative bibliometric analysis consisting of the integration of results from the citation, co-citation and bibliographic coupling was performed to identify the most influential papers. The systematic literature review complemented the bibliometric results by clustering the most influential papers. Findings The results revealed different intellectual structures across several types of analyses. Despite such differences, 41 papers resulted as the most impactful and provided evidence of the emergence of five thematic clusters: trust, performance, cultural diversity, knowledge management and team management. Research limitations/implications Based on the bibliometric analyses an interpretative research agenda has been developed that unveils the main future research avenues. The paper also offers important theoretical contributions by systematizing knowledge on conflict in identifying VTs. Managerial contributions in the form of the identification of best practices are also developed to guide conflict management in VTs. Originality/value The uniqueness of this paper is related to its effort in studying, mapping and systematizing the knowledge concerning the topic of handling conflicts in VTs. Considering the current contingencies, this research is particularly timely.
2022
Pubblicato
Rilevanza internazionale
Articolo
Esperti anonimi
Settore SECS-P/10 - ORGANIZZAZIONE AZIENDALE
English
Virtual teams
Conflicts
Conflict management
Bibliometric analysis
Covid-19
Remote working
https://doi.org/10.1108/IJCMA-07-2021-0117.
Caputo, A., Kargina, M., Pellegrini, M. (2022). Conflict in virtual teams: a bibliometric analysis, systematic review, and research agenda. THE INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT [10.1108/IJCMA-07-2021-0117].
Caputo, A; Kargina, M; Pellegrini, M
Articolo su rivista
File in questo prodotto:
File Dimensione Formato  
Caputo et al., 2022.pdf

solo utenti autorizzati

Tipologia: Versione Editoriale (PDF)
Licenza: Non specificato
Dimensione 1.34 MB
Formato Adobe PDF
1.34 MB Adobe PDF   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2108/306344
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 8
  • ???jsp.display-item.citation.isi??? 6
social impact