E-business leads some changes in urban freight transport, due to an higher level of demand for goods and services, sport network. A key logistical problem of e-commerce is the delivery on the last step and is known as the problem of the last mile delivery (LMD). In this context, the chapter presents the results of a study carried out in Ukraine where e-shoppers (consumers) were interviewed. The dependences of the method of purchasing and receiving goods from customer socio-economic data have been pointed out. Then, the indications for defining solutions to optimize the deliveries in terms of transport operators, receivers and collectivity costs have been obtained.
Kunytska, O., Comi, A., Danchuk, V., Vakulenko, K., Yanishevskyi, S. (2021). Optimizing Last Mile Delivering Through the Analysis of Shoppers’ Behaviour. In M.E. Sierpiński G. (a cura di), Decision Support Methods in Modern Transportation Systems and Networks (pp. 129-147). Springer, Cham [10.1007/978-3-030-71771-1_9].
Optimizing Last Mile Delivering Through the Analysis of Shoppers’ Behaviour
Comi, Antonio;
2021-01-01
Abstract
E-business leads some changes in urban freight transport, due to an higher level of demand for goods and services, sport network. A key logistical problem of e-commerce is the delivery on the last step and is known as the problem of the last mile delivery (LMD). In this context, the chapter presents the results of a study carried out in Ukraine where e-shoppers (consumers) were interviewed. The dependences of the method of purchasing and receiving goods from customer socio-economic data have been pointed out. Then, the indications for defining solutions to optimize the deliveries in terms of transport operators, receivers and collectivity costs have been obtained.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
