Key performance indicators for manufacturing operations management – gap analysis between process industrial needs and ISO 22400 standard

ISO 22400 has defined a set of Key Performance Indicators (KPIs) to evaluate the performance of manufacturing operation. Despite it’s conceived to be industry-neutral, the defined KPIs seem not to be perfectly suitable for process industry. Based on a survey performed in a process industrial company, this paper highlights the specific process industry’s needs for evaluating the operational performance. Taking cue from this survey and by analyzing the characteristics and the needs of performance evaluation in process industry, the relevance of defined KPIs and comparison analysis between defined KPIs and needs-based KPIs are discussed, and some modifications are proposed.