Project evaluation: a tool for successful new service development: the case of IT projects in Bank X

Literature review so far, reveals that many studies have been discussing the issue of IT project selection and associated investment decisions, but very few authors have considered how organizations settle on project evaluation which fosters the main source of success. Therefore, this research aims at exploring on one hand project evaluation process together with the techniques or methods concerned, in order to understand how project evaluation is made, and the IT project management environment at the other hand. Moreover, evaluation should be performed throughout the IT project life cycle and not only at the first stage of project selection. This research has grouped evaluation methods and techniques into three groups, managerial-financial-and-development, under a strategic approach of decision making upon the service projects. Empirical data are gathered through a case study conducted in Bank X in Albania. Finally, by combining both, findings from conducting a systematic literature review of the topic and findings from the empirical study, the researcher has come up with a suggested framework for guiding practitioner how to evaluate their projects and successfully launch innovative services.