Purpose – The purpose of this paper is to investigate, through the lens of the gift-giving theory, volunteers’ motivations for intending to stay with organizations. Design/methodology/approach – Data were collected from 379 volunteers from 30 charitable organizations operating in Italy’s socio-healthcare service sector. Bootstrapped mediation analysis was used to test the hypothesized relationships. Findings – Volunteers’ reciprocal attitudes and gift-giving intentions partially mediated the relationship between motives and intentions to stay. Practical implications – Policy makers of charitable organizations are advised to be more responsive to behavioral signals revealing volunteers’ motivations, attitudes, and intentions. Managers should appropriately align organizational responsiveness with volunteers’ commitment through gift-giving exchange systems. Originality/value – The findings reveal that reciprocity and gift giving are significant organizational variables greatly influencing volunteers’ intentions to stay with organizations. Signaling theory is used to explain how volunteers’ attitudes are linked with organizational responsiveness. Furthermore, this study is the first to use an Italian setting to consider motives, reciprocity, and gift giving as they relate to intentions to stay.

Zollo, L., Faldetta, G., Pellegrini, M., Ciappei, C. (2017). Reciprocity and gift-giving logic in NPOs. JOURNAL OF MANAGERIAL PSYCHOLOGY, 32(7), 513-526 [10.1108/JMP-04-2017-0140].

Reciprocity and gift-giving logic in NPOs

Pellegrini M.;
2017-01-01

Abstract

Purpose – The purpose of this paper is to investigate, through the lens of the gift-giving theory, volunteers’ motivations for intending to stay with organizations. Design/methodology/approach – Data were collected from 379 volunteers from 30 charitable organizations operating in Italy’s socio-healthcare service sector. Bootstrapped mediation analysis was used to test the hypothesized relationships. Findings – Volunteers’ reciprocal attitudes and gift-giving intentions partially mediated the relationship between motives and intentions to stay. Practical implications – Policy makers of charitable organizations are advised to be more responsive to behavioral signals revealing volunteers’ motivations, attitudes, and intentions. Managers should appropriately align organizational responsiveness with volunteers’ commitment through gift-giving exchange systems. Originality/value – The findings reveal that reciprocity and gift giving are significant organizational variables greatly influencing volunteers’ intentions to stay with organizations. Signaling theory is used to explain how volunteers’ attitudes are linked with organizational responsiveness. Furthermore, this study is the first to use an Italian setting to consider motives, reciprocity, and gift giving as they relate to intentions to stay.
2017
Pubblicato
Rilevanza internazionale
Articolo
Esperti anonimi
Settore SECS-P/10 - ORGANIZZAZIONE AZIENDALE
English
Con Impact Factor ISI
Motivation, Reciprocity, Bootstrapped multiple mediation, Organizational behaviour, Non-profit organizations, Gift giving
http://www.emeraldinsight.com/doi/abs/10.1108/JMP-04-2017-0140
Zollo, L., Faldetta, G., Pellegrini, M., Ciappei, C. (2017). Reciprocity and gift-giving logic in NPOs. JOURNAL OF MANAGERIAL PSYCHOLOGY, 32(7), 513-526 [10.1108/JMP-04-2017-0140].
Zollo, L; Faldetta, G; Pellegrini, M; Ciappei, C
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2108/190314
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