The current literature regarding Virtual Teams (VTs) lacks outcomes related to Intellectual Capital (IC) and Knowledge Management (KM). Moreover e-collaboration and VTs need the necessary metrics to assess the real benefits that KM derives from the use of new e-collaboration technologies. There is also scarce evaluation of the cause-effect linkage between a VT structural configuration and its creative performance. Following this lead, we propose an evaluation method based on Social Network Analysis (SNA) and indexes referring to knowledge creation. The paper concludes with an application on a real case study that shows how this methodology can be used as a KM tool to increase the creative output of VTs.

Capece, G., Costa, R. (2009). Measuring knowledge creation in Virtual Teams through the Social Network Analysis. KNOWLEDGE MANAGEMENT RESEARCH AND PRACTICE, 7(4), 329-336 [10.1057/kmrp.2009.25].

Measuring knowledge creation in Virtual Teams through the Social Network Analysis

CAPECE, GUENDALINA;COSTA, ROBERTA
2009-01-01

Abstract

The current literature regarding Virtual Teams (VTs) lacks outcomes related to Intellectual Capital (IC) and Knowledge Management (KM). Moreover e-collaboration and VTs need the necessary metrics to assess the real benefits that KM derives from the use of new e-collaboration technologies. There is also scarce evaluation of the cause-effect linkage between a VT structural configuration and its creative performance. Following this lead, we propose an evaluation method based on Social Network Analysis (SNA) and indexes referring to knowledge creation. The paper concludes with an application on a real case study that shows how this methodology can be used as a KM tool to increase the creative output of VTs.
2009
Pubblicato
Rilevanza internazionale
Articolo
Sì, ma tipo non specificato
Settore ING-IND/35 - INGEGNERIA ECONOMICO-GESTIONALE
English
Senza Impact Factor ISI
knowledge creation; e-collaboration; Social Network Analysis; Virtual Teams; Knowledge Management; Computer Mediated Communication
Capece, G., Costa, R. (2009). Measuring knowledge creation in Virtual Teams through the Social Network Analysis. KNOWLEDGE MANAGEMENT RESEARCH AND PRACTICE, 7(4), 329-336 [10.1057/kmrp.2009.25].
Capece, G; Costa, R
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2108/14753
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