This report presents an overview of the actual official documents on the Standard QoS. The aim is to clarify the concept of quality of service and its relationship with performance indices. Quality is an essential feature in the characterization of products and services. The definition and measure of quality is very difficult when we decide to evaluate the quality of the services of computer systems. Therefore, it’s necessary to clarify and identify the key aspects of Quality of Service (QoS) and the activities related to QoS management. In this work, we analyze documents related to the QoS standards in a very general context, without going into details of a particular service or implementation.

Campagna, E., DE NITTO PERSONE', V. (2008). Quality of service: definitions and methods in the international standard.

Quality of service: definitions and methods in the international standard

DE NITTO PERSONE', VITTORIA
2008-12-16

Abstract

This report presents an overview of the actual official documents on the Standard QoS. The aim is to clarify the concept of quality of service and its relationship with performance indices. Quality is an essential feature in the characterization of products and services. The definition and measure of quality is very difficult when we decide to evaluate the quality of the services of computer systems. Therefore, it’s necessary to clarify and identify the key aspects of Quality of Service (QoS) and the activities related to QoS management. In this work, we analyze documents related to the QoS standards in a very general context, without going into details of a particular service or implementation.
16-dic-2008
en
Campagna, E., DE NITTO PERSONE', V. (2008). Quality of service: definitions and methods in the international standard.
Campagna, E; DE NITTO PERSONE', V
Altro
File in questo prodotto:
File Dimensione Formato  
RR-0873.pdf

accesso aperto

Dimensione 1.44 MB
Formato Adobe PDF
1.44 MB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2108/719
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact